Deepali Jain

Deepali is an accomplished Business and Operational Transformation Leader with a remarkable 24-year track record of success in leading global, large-scale projects and strategic initiatives across Sales and Operations. Her expertise lies in effectively managing organizations for transformative change, aligning Lean processes, tools, people, and developing robust training programs.

Deepali’s proficiency extends across Operations, Customer Success Management, Business Process Management, and Continual Service Improvement initiatives across diverse industries such as Telecommunications, Aeronautics, Outsourcing, IT Services and Consulting.

As the first woman in India to achieve the ITIL Expert certification, Deepali brings a passion for driving excellence through methodologies/practices like ITIL, Six Sigma, LEAN, ISO 20000, PRINCE2, and digital automation to name a few. Her commitment to fostering continual improvement is evident in her ability to navigate complex matrix business environments, ensuring widespread adoption of optimized processes across the enterprise.