Harsha Murthy

Harsha has over 25 years of experience across Telecom, Insurance, e-commerce, edtech, Management Consulting in Customer Experience, Service Quality, Process Improvement, Collections, & Retention, Outsourcing and has worked with leading organizations such as Amazon, Vodafone, Airtel, The World Bank & Max Life Insurance.

His forte lies in weaving insights from Voice of Customer (VOC), Touchpoint Analytics, Customer Journey diagnostics to boost Customer Experience & NPS. He is a Regd. COPC Coordinator and a Certified Thomas Profiling practitioner, besides having hands-on exposure to several Quality management methodologies.

He has led large teams in Customer Service, Collections, Churn & Retention, Audit. Harsha has represented Vodafone India on Customer Experience improvement projects in various National forums, which have received awards & accolades.