Vinay Jha

Vinay has 23 years of professional experience in setting up and managing large-scale CLM services across E-commerce, Telecom, BFSI, Travel, and Digital business verticals within the BPM and Outsourcing industry. Proven track record working with leading organizations like GE/Genpact, IBM, FirstSource, Hutchinson 3G, Mphasis/Hinduja Global, Concentrix, and CMS IT Services.

Expert in driving Omni-Channel CX Strategy across diverse Lines of Business, including Collections, Retentions, Sales, Technical Support, Fraud and Risk, Cancellations, and Refunds. Certified Six Sigma Black Belt and Lean expert, with a strong focus on operational excellence and process optimization. Adept at delivering customer-centric solutions while ensuring business growth and efficiency.